Frequently Asked Questions
Have questions about Steelers Nation Unite and how you can enjoy all the benefits and experiences of the program? Here are the answers.

Something you can't find? Feel free to contact us.

PROGRAM OVERVIEW

What is Steelers Nation Unite?

Steelers Nation Unite is the official home of Steelers Nation that recognizes fans for their year-round dedication and support. Our fans are an integral part of the Steelers organization and this program is a way of showing our appreciation to the best fans in the NFL. Steelers Nation Unite will provide fans new opportunities to interact with the Steelers and connect with other fans around the world in exciting ways.

Those 13 years and older are eligible to join the program. Eligibility for the program is based on registration and opt-in to receive marketing communications.

As a Steelers Nation Unite member, what kinds of benefits do I get?

In addition to being officially recognized as members of Steelers Nation, fans get the following exclusive benefits based on your member level:

  • Insider access to the Weekly Huddle, which brings all members live interactions with Steelers players, coaches and alumni throughout the year.
  • Steelers Pro Shop Offers and Exclusives.
  • Presales for select Steelers and Heinz Field events.
  • Chances to receive game day and on-field experiences.
  • Chances to win unforgettable experiences and authentic memorabilia.
  • Access to exclusive fan content, including the Traditions section where fans get their stories and traditions featured.

If a fan does not live in Pittsburgh or attend games, what benefits do they get?

  • All members receive the benefits mentioned above and SteelersNationUnite.com is always being updated with exclusive content that’s focused solely on the fans. With all of that, members are brought closer to their team and to fans around the world than ever before.

How do I get rewarded?

The best way to get rewarded is by gaining yards and leveling up. Members can gain yards for a variety of different actions on SteelersNationUnite.com, The Steelers ProShop as well as at games and events. The more yards a member earns, the faster they’ll level up and score access to additional rewards and benefits.

What if I don’t want to opt-in to receive marketing communications?

The Steelers Nation Unite program is designed to engage Steelers Nation. We require that you opt-in to marketing communications in order to participate in the program. That way, we can alert you when you become eligible for offers or exclusive fan experiences.

How will my information be used?

We will use your information to keep you up-to-date on the offers that you have earned and other important Steelers Nation Unite news. Be assured, we will never sell or share your information with anyone outside the organization. For details on data security, please see our privacy policy.

How do I purchase exclusive Steelers Nation Unite member merchandise?

Exclusive Steelers Nation Unite merchandise can be purchased on The Steelers Pro Shop at https://shop.steelers.com/. If you click on the Steelers Nation Unite logo in the top right of the page, you will then be directed to input your SNU email address and then you will be able to see the official Steelers Nation Unite member merchandise.

How do I add my Steelers Nation Unite username?

When signed into your account, go to "My Dashboard" and then click on your profile avatar where you will then be able to add a username to be displayed on your account.

Will my yards, status and offers expire?

Each member's yards, status and offers will expire at the end of every SNU season on June 30th at 11:59 PM EST. If you have any further questions about yards, status or offers expiration, be sure to email our Customer Service team at questions@steelersnationunite.com

HOW TO LEVEL UP

What are the different member levels?

Member levels are as follows:

·  Starter-  0-149 yards

·  Veteran- 150-299 yards

·  Pro Bowl- 300-449

·  Hall of Fame- 450+

As you progress through the member levels, the benefits and rewards are upgraded.

How do I gain yards?

Members can gain yards to level up and score rewards in many different ways, including the following:

  • Completing their member profile.
  • Connecting their social media accounts to their SNU account.
  • Participating in live Weekly Huddle events and entering the keyword of the day
  • Checking in at games, Heinz Field events, and any Sideline Steelers Store
  • Listening to SNR on game days on Steelers.com or on the Steelers Mobile App.
  • Reading articles, viewing videos or photo galleries on SteelersNationUnite.com.
  • Submitting Steelers traditions
  • Shopping at the Steelers Pro Shop at shop.steelers.com.

How do I complete my member profile?

Go to the “My Dashboard” tab and click on your profile avatar. From there you will need to fill out the required asterisk information to complete your member profile and gain yards.

How do I connect my social media accounts to my SNU account?

Visit the “My Dashboard” tab and click on the logos of the social media accounts you would like to connect with Steelers Nation Unite. Once you click on the specific social media you want to connect, you will then be prompted to sign in with your appropriate username and password. After successfully doing so, you will gain yards.  

Can I disconnect my social media accounts from my Steelers Nation Unite account?

Yes. Once you're logged in, you can disconnect your social media accounts by visiting “My Dashboard” on our desktop site, and clicking the Facebook or Twitter link to disconnect.

How do I attain SNU Keywords and where do I input them?

Keywords are broadcasted during our Weekly Huddle events, during our When the Pads Come Off video series, on the Steelers Radio Network on game days, and on Steelers.com Live shows on Tuesdays. Keywords are broadcasted with valid dates and times and can be input on the homepage of your account in the keyword box. A Weekly Huddle will occur once a week and the date/time/how to participate can be found in the “News” tab on the Homepage of your account. Keywords must be entered on the Homepage at steelersnationunite.com on the same day it is broadcasted to be eligible to receive yards.

How do I submit Steelers traditions?

Go to the “Traditions” tab and click on “Submit Your Tradition” and then you will be directed to the Traditions submission form to submit. A member will receive yards for submitting their tradition once it has been accepted by Steelers Nation Unite. In order for your tradition to be accepted, please make sure you have provided a photo with your tradition and have not used inappropriate language.

How do I submit a Steelers hangout?

You can submit a Steelers hangout by going to the “Hangouts” page on your Steelers Nation Unite account. Once you have submitted your hangout, it will then go through our approval process. If and when your hangout has been approved, you will then receive your yards on your account. Be sure to include a picture and all necessary information about the hangout or else it will not be approved.

How do I gain yards when making a purchase on The Steelers Pro Shop - World Headquarters?

Go to shop.steelers.com and then be sure to login to the Pro Shop using your Steelers Nation Unite email address. If you do not have a current account with the Steelers Pro Shop using your Steelers Nation Unite email address, be sure to register. Members can earn yards for any final purchase order totals greater than $75. Please allow 3-5 business days for your yards to appear on your account after making a purchase. 

How do I gain yards for my purchases made at a Steelers Sideline Store?

Members can earn yards for their in store purchases over $75. To receive these yards, send a picture of your receipt to our Customer Service team at questions@steelersnationunite.com and we would be happy to award you your yards.

How will I know when I have earned yards?

You will be able to track the yards you have earned by looking at your Activity History at the bottom of your “My Dashboard” page on your account.

How will I know when I’m eligible for a special offer or discount?

As you gain yards, you’ll unlock special offers. We’ll notify you via email and you will see a notification when you log into your SNU account every time you have received an offer. You can also visit the ‘Offers’ section under the “My Dashboard” page to see all the special offers you’ve acquired, plus expiration dates and specifics on how to redeem.

What do I receive for gaining yards?

For every 150 yards you gain until you reach the Hall of Fame from July 1st, 2017 through June 30,2018, you will have the opportunity to redeem a special offer and take advantage of other benefits.  Be sure to check your email and your “My Dashboard” at steelersnationunite.com to find more information about these rewards and benefits at each level of Starter, Veteran, Pro Bowl, and Hall of Fame.

How do I redeem my offers?

In order to successfully redeem any offers you have earned, you must be sure to add the specific SNU item you are trying to redeem into your shopping cart prior to checking out. Then, be sure to input your promotional code that you can find in your “Offers” section of your “My Dashboard” page on your account in order to receive the item for free with the rest of your order.

What if I haven’t received the yards that I believe I’ve gained?

Please contact us and we’ll look into it for you.

May I give my yards to someone else?

Yards are not transferrable between Steelers Nation Unite members. However, if you have created two separate Steelers Nation Unite accounts for yourself, we are happy to merge your accounts into one and combine the yards you’ve earned. Contact us for details.

INSIDER ACCESS

What is the Weekly Huddle?

As a Steelers Nation Unite member, you’ll get direct-to-fan communications, updates and access only the Steelers can provide. The Weekly Huddle is a weekly message exclusively for Steelers Nation Unite members, with opportunities to interact directly with your favorite team and your favorite players.

RSVP & CHECK-IN

Why should I RSVP prior to attending a game or an event in person?

When you let us know in advance that you’re coming to a game or watching from home, we might surprise you with a special prize at your seat, an exclusive on-field experience or a special surprise at home!

How do I RSVP to a game and event?

Log in to your account at steelersnationunite.com and go to the “Game Day and Events” tab and click either “I’m Going” or “I’m Watching.”

Why should I Check-in once I get to a game or event?

When you check-in at a game or event, we might surprise you with a special prize at your seat or with an exclusive on-field experience at the stadium or event location. If you have any difficulty checking in with us on Game Day, be sure to visit one of our Steelers Nation Unite activation areas throughout the stadium and someone will be able to further assist you.

How do I Check-in at a game?

You can check into a game or event by either logging in to the Steelers Nation Unite tab on the Steelers official mobile app or by signing into your account on our website: steelersnationunite.com and going to the “Game Day and Events” tab. On your mobile device, you will receive a message asking you to Check-in once you enter the stadium or event.  Please be sure to enable your push notifications and have your location settings turned ON as well as your Bluetooth.

BIRTHDAY OFFERS

What do I get for my birthday and when do I get it?

Members receive a birthday email from Steelers Nation Unite five (5) days before their birthday. This email includes a unique promotional code to redeem for a free SNU item with a purchase at shop.steelers.com, as well as a link to view a special birthday video message from a current Steelers player. To see what specific birthday item you have earned or to view your birthday message, visit the “Offers” section on the “My Dashboard” page at SteelersNationUnite.com. Your birthday offer is valid for 30 days following your birthday. 

CUSTOMER SERVICE

Who can I contact if I have questions about Steelers Nation Unite?

Please reach out to us on our contact us page.

I can’t log in to my account. What should I do?

Please contact us and someone will get back to you within 1-2 business days.

What web browsers are supported on the Steelers Nation Unite site?

The Steelers Nation Unite site supports IE 11 and up, and latest version of Firefox, Safari and Chrome.

How can I cancel my account?

You can contact us and we can cancel your account for you. Please note that once you unsubscribe you will no longer be able to earn Yards, offers, or receive communications from the Steelers.

I have two accounts. May I merge them?

Yes. Please contact us and we will merge your accounts for you.

Still have questions? Feel free to contact us